IT Support Specialist

Location: Wilmington, DE

Certara, the leading bio-simulation company is currently seeking an IT Support Specialist for a rapidly growing corporate team. This position is responsible for administration, configuration, and maintenance of end-user computer systems and applications.

Key Responsibilities:

  • Maintain and support end-user computer resources and services.
  • Setup and configuration of desktop/laptop computer hardware.
  • Install desktop Operating Systems and applications.
  • Manage and maintain user accounts.
  • Execute backup procedures.
  • Maintain system database/network tables.
  • Accomplish daily tasks as directed through the helpdesk system.
  • Develop and maintain system documentation on end-user systems configurations and operation.
  • Maintain metrics on consistency and reliability of the end-user environment.
  • Train users in applications and Operating Systems fundamentals.
  • Research and evaluate new software in support of business needs and creating efficiencies
  • Works under general supervision of one or more senior systems administrators.


  • Degree or certificate in computer science or a related field.
  • Three to five years of systems administration experience.
  • Modest experience with basic system administration commands/utilities and processes.
  • Fundamental understanding of Operating Systems and networking; for example, understands distinctions between kernel/systems and shell/user processes, network file systems, IP protocols and IP stack.
  • Familiarity with networked/distributed computing environment concepts; for example, can use networking commands (e.g. route, nslookup, ipconfig, net, ping), add a workstation to a network, and manipulate remote file systems.
  • Demonstrates troubleshooting skills and ability to learn quickly.
  • Must be knowledgeable and able to support both Windows and Mac OSX environments (advanced Microsoft Word and SharePoint experience a strong plus)Experience with audio/visual and telephony systems required

Skills & Abilities:

  • Strong interpersonal and communication skills.
  • Ability to script in some administrative language (Perl, shell, batch, WSH).
  • Motivation to excel in the profession




Email resume to:


Send to:
Attn: Human Resources
5520 Dillard Dr., Suite 260
Cary, NC 27518