We are based in France, and therefore use french operating systems and french regional settings by default.
We get error messages in Phoenix from time to time which don't highlight a specific problem, and are not limited to one process - i.e. we will get the same error message when doing different things. (see attached)
I sent an example to support@pharsight, and their suggestion was to change our regional settings from french to english (US) - which did solve the problem! However, since changing these settings clearly affects how Phoenix runs, how can we know that it's not going to have an impact on other (french) or validated software...
Basically the question to other non-US users (if they're reading!) is - have you seen the attached error message, and do you run Phoenix in english US regional settings, or your own country's?
And to Pharsight - where in the code are the important differences - are we safe to carry on and try to ignore these errors, or are there other things going on 'behind the scenes' that don't result in error messages but are affecting the software?
NB. The example was when trying to add an additional study to a study view in PKS through Phoenix [file name=screenshot_study_view.bmp size=1712910]http://www.pharsight.com/extranet/media/kunena/attachments/legacy/files/screenshot_study_view.bmp[/file]
Attached Files
Edited by Simon Davis, 20 December 2023 - 04:33 AM.