4 replies to this topic

[nguyentranlinh]

Dear all,

I always have crashes (BSOD) with Phoenix (6/7) NLME and IVIVC under Windows 10 Pro x64, Creator update. Everything was ok with Windows 7/8 or previous version of Windows 10.

Is there anyone have the same situation?

Hope someone can help me!

Regards

[bwendt@certara.com]

This is a known issue, here is the solution:

 

Symptom: 

 

It has been reported that after installing the Windows 10 Creators Update using the Update Assistant Phoenix will crash immediately after trying to open it or after starting to use it.

 

Status:

 

Microsoft hasn't acknowledged the problem as an particular issue with version 1703. There is a patch available from Microsoft that you can try to install.

In general, a blue screen can only be caused by faults of the kernel, the core of the Windows operating system. Phoenix does not call any kernel functions rather it calls functions in the .NET software, that is 3-4 layers above the kernel. Our development team is currently investigating with Microsoft what could be causing this problem.

 

 

Resolution:

 

The only workaround recommended  at this time (if installation of patch won't help) is to rollback to the previous version of Windows 10.

 

You can remove the Windows 10 Creators Update using the following steps:

 

 

1.   Open Settings.

 

2.   Click on Update & security.

 

3.   Click on Recovery.

 

4.   Under "Go back to a previous version of Windows 10", click the Get started button.

 

5.   Select the reason you're rolling back and click Next.

 

6.   Click No, thanks.

 

7.   Click Next.

 

8.   Click Next again.

 

9.   Click Go back to earlier build to begin the process.

 

If rollback is not an option we would recommend to install Phoenix on virtual machine using for example Oracle's VirtualBox:

 

1.       Install VirtualBox application from Oracle (https://www.virtualbox.org/). Free of charge.

 

2.       Create a virtual Windows machine (https://www.virtualb...anual/ch03.html)

 

a.       Users must supply their own media and licenses for Windows

 

3.       Install Phoenix software on new virtual machine (Follow standard Phoenix installation procedures)

 

a.       Users can contact support to get an appropriate license for the virtual installation

 

4.       Install other applications as needed (e.g. Excel, Word, R, etc.)

 

5.       Now the virtual machine (run through VirtualBox) will run the installed version of Phoenix, independent of the installation on the local computer.

 

 

 

Steps 2-4 can be completed by IT staff and then the virtual machine image shared with a user.

 

 

Regards,

Bernd

[nguyentranlinh]

Thank Bernd!

But I'm looking for another solution except for rolling back Windows version. Hope it available soon!

Linh

[Simon Davis]

Linh, did you try installing the patch yet.  Simon.

[nguyentranlinh]

New update of Windows 10 solved problem already.