4 replies to this topic

[Helmut Schütz]

Hi,

 

one of my projects was generated in v6.4.0.768. I could open it in v7.0.0.2535. Last saved in v8.0.0.3176. No problems opening in v8.1.1.279.

 

However, when I tried to open it in v8.3.4.295 I was slapped in the face with

 

There was an error loading the project file xxxxx.phxproj

 

Now what?

 

[Simon Davis]

You are correct in your expectation that this should not be an issue - please can you send the project (and log files) in as support case for us to investigate and try to resolve. thanks. Simon.

[Helmut Schütz]

Hi Simon,

 

I would love to but I got

(tried in two browsers; in the background I see my correct credentials)

[Simon Davis]

just email to support@certara.com

 

Sorry the new support site is here https://certaracommu....com/support/s/

Simon.

[Helmut Schütz]

Hi Simon,

 

THX, opened a new case. BTW, I can’t login with my username/password on this site.