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Phoenix winnonlin binary files import issue

phoenix import pwo software

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#1 Balaji

Balaji

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Posted 28 November 2015 - 04:24 AM

Hi everyone 
 
when importing pwo file in phoenix I have encountering an error 
 
Unable to load file D:\Concentration data.pwo due to Failed to get pwo meta data
Retrieving the COM class factory for component with CLSID {B0475003-7740-11D1-BDC3-0020AF9F8E6E} failed due to the following error: 8007007e The specified module could not be found. (Exception from HRESULT: 0x8007007E). 
 
if someone has solution for it please do reply to this post
 
Thanks in Advance :)

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#2 Simon Davis

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Posted 30 November 2015 - 11:04 AM

Hi it appears you have already asked this of Support as Case  155687

Unless necessary I would ask that you don't ask the same question in two places, this does indeed appear to be a support issue as it's a rather rare message (never seen it before myself).  I see my colleague already sent you a suggestion;

 

'error message is very special since you trying to load a legacy file from a shared drive.

Please change file location to fix this problem:
Try copying pwofile to the local hard drive first before importing it.'


Please let us & Supprt know if this corrects the problem, thanks  Simon.



#3 Balaji

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Posted 30 November 2015 - 01:12 PM

Hi Simon 

'error message is very special since you trying to load a legacy file from a shared drive.

 

Please change file location to fix this problem:
Try copying pwofile to the local hard drive first before importing it.'

 

 

I am not able to reply to ur colleague bcoz  of that  reason only  I posted here

 

but still solution gave by ur colleague not solved my problem and I have attached this screenshot for that  to show  you 

 

This screen shows you that I trying to import pwo file from my local drive only not from network 

 

please tell me the how rectify this error  ASAP 

 

thanks for you reply


Edited by Balaji, 30 November 2015 - 01:15 PM.


#4 Simon Davis

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Posted 30 November 2015 - 03:15 PM

Balaji, I don't understand why you can't respond to the support desk?  If you want support then you need to be able to reply to their emails, or email them directly; Pharsight.Support@certara.com

 

that said if you can attach or email me the PWO I can try to open it on my machine to see if it's a problem with your file, or your installation; have you tried to open any of the files from C:\Program Files (x86)\Pharsight\Phoenix\application\Examples\Legacy WinNonlin

 

 Simon.







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