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Phoenix Reporter error

Reporter error

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#1 fmanera



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Posted 23 April 2018 - 07:26 AM

Hi all,


In Set up, Add Content I select Workflow>NCA>Plots.Observed Y and Predicted Y vs X then press Execute.

Appear a message error "There was an error while executing Workflow.Reporter_ind_graph"

Document creation failed. The sequence does not contain corresponding elements.


For other molecules, in the same project, Reporter work fine.


Can you help me.


Thank you.


Have a nice day



#2 Ana Henry

Ana Henry

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Posted 23 April 2018 - 04:15 PM

For these type of problems, it is best to contact Certara support directly.  Please write to them at  support@certara.com

#3 fmanera



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Posted 24 April 2018 - 07:20 AM

Dear all,


I solved the issue by myself. 
If you have a subject without any concentration at any sampling time, in the NCA/Results/Final Parameter Pivoted, the column "N_sample"  display a zero. 
In this case Reporter display the error message described in the previously topic.
To resolve it is sufficent insert at least a zero value in the concentration column at sampling time 0 or at any other.
I hope this will help you.
Have a nice day.

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